1. Order processing time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume, shipping may be delayed. Please allow additional time for delivery in such cases.
2. Shipping costs and delivery time:
The shipping costs for your order will be calculated and displayed during the order process (checkout). The estimated delivery time is 5-7 business days for standard shipping and 2-3 business days for express shipping.
3. Delivery confirmation and tracking:
You will receive an email confirmation once your order has been shipped. This will contain the tracking number. The tracking number will be activated within 24 hours.
4. Duties, taxes and other fees:
We are not responsible for customs duties and taxes charged on your order. Any fees incurred during or after shipping (duties, taxes, etc.) are the responsibility of the customer.
5. Damage and Loss During Shipping:
We are not responsible for any damage or loss that occurs during shipping. If you received your order damaged, please contact the shipping company directly to file a claim. Please keep all packaging materials and damaged goods before filing a claim.
6. International Shipping Policy:
Currently, we do not ship orders outside of [country/region]. (Add the country or regions you ship to, e.g. "Germany" or "European Union").
7. Changes to this policy:
We reserve the right to update or change this shipping policy at any time. If there are any changes, we will update the policy on this page accordingly.
Additional explanations:
1. Order processing time: Refers to the time it takes to prepare the order before it is shipped.
2. Shipping costs and delivery time: This section explains how much the shipping costs are and how long shipping takes depending on the method you choose (standard or express).
3. Delivery Confirmation and Tracking: After shipment, you will receive an email with a tracking number that you can use to track the status of your package.
4. Customs and Other Fees: If you ship international orders, this section informs the customer that they may be responsible for additional customs fees or taxes.
5. Damage During Shipping: This section clarifies that the responsibility for damaged products lies with the shipping company and not the store.
6. International Shipping Policy: This is where you can specify where you ship your products (in Germany, in Europe, other countries, etc.).
7. Policy Changes: Informs customers that the shipping policy may change as needed and that any changes will be announced on this page.